We are a company providing machine learning platforms and solutions under the motto 'Make AI Accessible'. Lablup strives to solve various problems that arise when sharing scientific and engineering research processes through a standardized platform, and automates all stages of research and service. We develop and service Backend.AI to realize this vision. Backend.AI, a hyperscale AI platform, reduces the difficulties in developing and serving various AI models, from small-scale AI models to large language models.

Lablup is seeking Solution Engineers to professionally support the implementation and operation of AI solutions for enterprise clients. You will help various domestic and international corporate clients smoothly adopt and operate AI infrastructure, while gaining field experience in AI infrastructure operation platforms and AI training/deployment. The experience gained will be generalized across multiple clients to identify opportunities for improving operational processes, contributing to the enhancement of platform user experience across the company.

• Troubleshooting & Incident Response: Respond promptly to customer issues and system incidents; provide on-site support when needed 
• Backend.AI Deployment, Configuration, and Operation Support: Install and configure the platform in customer environments, and support ongoing monitoring and stable operation 
• Automation of Repetitive Tasks: Automate recurring operational tasks and continuously improve deployment/management efficiency 
• Technical Documentation and Training Support: Create materials related to installation, deployment, and operation; assist in customer training 
• Customer Feedback Collection: Gather feedback based on user experience to support product improvement and feature development 
• Issue Escalation: Share and resolve complex or difficult issues in collaboration with the internal team

• Entry-level or early-stage experience in the IT field
• Foundational understanding of Linux systems and containerized environments
• Practical ability to automate routine tasks using scripting languages (e.g., Python, Bash)
• Awareness of current IT trends and a strong willingness to learn
• Strong communication and collaboration skills for cross-functional teamwork

• Experience in AI/ML platform operations, system administration, or technical support
• Experience in building and operating Linux server clusters
• Familiarity with configuring server networks and managing shared storage systems
• Experience in utilizing and operating cloud environments such as AWS, Azure, or GCP

• Flexible remote work options
• Latest Mac-based equipment
• Support for fitness expenses
• Lunch allowance provided
• Welfare points program
• Annual health checkups for employees and their spouses
• Premium coffee beans and top-quality coffee machines
• Active encouragement of participation in developer communities